Return policy

If an item is not as described, in its condition scores, its photos or its inspection report, tell us and we arrange a return for a full refund. That window runs 3 calendar days from delivery and closes at 11:59pm Eastern on the third day, so an item delivered on a Tuesday afternoon leaves you until the end of Friday to submit your request. It covers inaccurate condition descriptions and inspection reports.

Every unit is otherwise sold as-is and final sale, so this is the only return window we offer, and it runs for 3 calendar days from delivery. Items are returned by mail. An item that matches what we described is not returnable, including a fault we named in its report.

Return shipping is free.