Privacy Policy

Bidvana is an online store for retail returns and overstock. We buy inventory in bulk from major retailers, inspect and photograph every unit by hand, and sell it one item at a time.

This policy is issued by Bidvana, LLC, operating as Bidvana (“Bidvana”, “we”, “us”). It covers www.bidvana.com, our online store, and any Bidvana mobile application, collectively the “Services”.

We collect only what we need to run a store:

• Account information. When you create an account, our authentication provider collects and stores your name, email address and, depending on how you sign in, a phone number or the identifier from a third-party sign-in service such as Google. Your password, if you use one, is held by that provider and is never visible to us.
• Order and delivery information. What you bought, the price you paid, your shipping or pickup details, and the phone number or email we use to coordinate delivery.
• Payment information. Payments are processed by third-party payment processors. They receive your card or payment account details directly. We do not store full payment card numbers on our systems. We keep only what we need to recognize a transaction, such as the last four digits, card brand, and the processor’s reference for the payment.
• Waitlist and marketing emails. If you join our waitlist, we store the email address you submit and the date you submitted it, so we can tell you when the store opens.
• Support correspondence. Emails and messages you send us, and our replies, so we have the history of your issue.
• Technical and log data. Our servers automatically record standard information such as IP address, browser and device type, pages requested, and timestamps. This is how we keep the site up, debug problems and detect abuse.

We do not intentionally collect sensitive categories of personal information (such as health, biometric or precise geolocation data), and we ask that you not send them to us.

We use the information above to:

• Fulfil your orders: take payment, prepare the item, and get it to you by pickup, local delivery or carrier.
• Operate and secure the Services, including preventing fraud, abuse and unauthorized access.
• Answer your questions and handle returns, refunds and price adjustments.
• Send service messages you would expect from a store: order confirmations, pickup and delivery updates, refund notices, and changes to our terms or this policy.
• Send waitlist and launch announcements to people who asked for them. Every one of those emails has an unsubscribe link, and unsubscribing never affects your ability to order.
• Understand aggregate demand, such as how many people joined the waitlist, and improve what we list and how we describe it.
• Comply with our legal obligations, including tax and accounting record-keeping, and enforce our Terms of Service.

Three commitments, stated plainly:

• We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are used under California law.
• We do not run third-party advertising or tracking on our sites. There are no ad networks, no advertising pixels and no data brokers involved in our Services.
• We do not rent or trade our email lists. If you gave us your address for the waitlist, it is used for Bidvana messages only.

We share personal information only with service providers who need it to help us run the business, and only for that purpose. Each is bound by its own contractual and legal obligations to protect the information and to use it only on our instructions. The categories are:

• Authentication. Our identity provider handles sign-up, sign-in and account security.
• Payments. Payment processors authorize and settle transactions and handle chargebacks.
• Cloud hosting and storage. Our application, database and photos run on Amazon Web Services in the United States.
• Email delivery. Transactional and waitlist email is sent through an email delivery provider.
• Shipping and delivery. Carriers receive the name, address and contact details needed to deliver your order.

We may also disclose information if we are legally required to do so, including in response to a valid subpoena, court order or other lawful request, or where we reasonably believe disclosure is necessary to protect the rights, property or safety of Bidvana, our customers or the public. If Bidvana is ever involved in a merger, acquisition or sale of assets, personal information may transfer as part of that transaction, and this policy will continue to apply to it until you are notified otherwise.

We use essential cookies only. They keep you signed in, hold your cart and order state between pages, and protect forms against cross-site request forgery. Without them the store does not work, so there is nothing meaningful to opt out of.

We do not currently use analytics, advertising or social-media tracking cookies. If that ever changes, we will update this policy and give you a choice before setting non-essential cookies.

Your browser can block or delete cookies. If you block ours, you will not be able to sign in or complete an order.

We keep personal information for as long as we need it for the purpose we collected it, and then for as long as the law requires:

• Account information: while your account is open, and for a short period afterwards in case you come back or a dispute arises.
• Order, payment and tax records: for the period required by tax and accounting law, which is typically several years. These records are why deleting an account does not delete everything.
• Waitlist emails: until you unsubscribe or ask us to remove you.
• Support correspondence: while it is useful for servicing your account and resolving disputes.
• Server logs: for a limited period for security and debugging, then discarded or aggregated.

Traffic to and from our Services is encrypted in transit. Data is stored on managed cloud infrastructure with access limited to the people at Bidvana who need it to do their jobs, and account credentials are held by our authentication provider rather than by us.

No system is perfectly secure, and we cannot guarantee absolute security. If you believe your account has been compromised, email us at support@bidvana.com and we will act on it.

Wherever you live, you can ask us to do the following, and we will honour the request to the extent the law allows:

• Access: get a copy of the personal information we hold about you.
• Correct: fix information that is wrong or out of date.
• Delete: close your account and delete your personal information, except records we must keep (for example completed-order and tax records).
• Opt out of marketing: unsubscribe from waitlist and announcement emails at any time.

To make a request, email support@bidvana.com from the address on your account, or tell us enough for us to verify you. We do not charge for this and we will not treat you differently for asking.

California residents

Under the California Consumer Privacy Act, as amended by the CPRA, you have the right to know what personal information we collect, use and disclose; to request deletion or correction; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising those rights. As stated above, we do not sell or share personal information for cross-context behavioral advertising, and we do not use sensitive personal information for purposes that require an opt-out. You may use an authorized agent to submit a request; we will ask for proof of their authority. Send requests to support@bidvana.com.

Other states and jurisdictions

Residents of other states with comprehensive privacy laws have comparable rights of access, correction, deletion and portability. Use the same address and we will apply whichever protections your law provides.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, email support@bidvana.com and we will delete it. Accounts and purchases require you to meet the age requirements in our Terms of Service.

We may update this policy as the business changes, including new features, new service providers, new legal requirements. When we do, we will revise the effective date at the top of this page. If the change is significant, we will give notice through the Services or by email to account holders. Continuing to use the Services after an update means you accept the revised policy.

Questions about privacy, or a request about your data? Email support@bidvana.com. A person on our team reads it. Expect a reply within one business day.

Bidvana, LLC
support@bidvana.com