How can we help?

We are inspecting, photographing and listing our first hundred items right now, and the store opens to shoppers as soon as they are up. Join the waitlist on our homepage and we will email you the day it opens. That is the only thing we use that address for.

Everything we sell is a customer return or overstock bought in bulk from major retailers, so condition varies. That is exactly why we rate it. Every unit is opened, inspected and photographed by hand at our warehouse, then given one condition rating that sets its price. Some items also go through a functional bench inspection, and that full report is published on the listing. Units that do not meet the standard for any rating are donated, not resold.

Then we got the rating wrong, and the fix is yours to choose: return it for a refund, or keep it and we adjust the price to make it right. Email support@bidvana.com with your order number and a couple of photos and we will sort it out. The one exception is items rated As-Is, which are final sale. See our condition guarantee for the details.

Each listing shows its options at checkout. Depending on the item, you may be able to pick it up the same day, choose local delivery, or use standard shipping through a major carrier such as UPS, FedEx, or USPS. Some items are too large or restricted to ship, and their listings say so up front. Your payment is not captured until we confirm the order is in hand and ready to go.

Email support@bidvana.com from the address on your account and ask. We will close the account and delete your personal information, apart from completed-order and tax records we are legally required to keep. You can also ask for a copy of your data or a correction to it. Our Privacy Policy spells out exactly what we hold and for how long.